Who we are
Our website address is: https://orikamhealthcare.com.
At Orikam, we are committed to protecting your personal data and respecting your privacy. Please read the following terms of the Privacy Policy carefully to understand our practices regarding your personal data and how we manage it. This policy sets out the basis on which any personal data we collect from you or about you, or that you provide to us, will be processed by us.
By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data, in accordance with, and are agreeing to be bound by this Policy. We will not collect any information from you, except where it is knowingly and explicitly provided by you.
- THE DATA WE COLLECT ABOUT YOU
We collect data submitted by you at following stages
A. Registering/creating account
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
B. Purchasing products on our website
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you register/ create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
Shipping Terms
All shipping is free across India. We usually ship within 2 days of receiving the order and expect a transit time of upto 7 days. Incase the product ordered is out of stock in our warehouse due to unforeseeable reasons- shipping might get delayed. We will keep you informed if it is so. Returns are not accepted once order has been delivered.
C. Contact form submission
This includes contact data- name, email address, phone number and city you submit to help us contact you.
D. Product warranty registration
We collect contact data and product activation key to register your products for warranty.
- HOW YOUR PERSONAL DATA IS COLLECTED
– Information is provided to us by you through various forms for any of the above mentioned purposes
– Information we receive from other sources including third parties and publicly available sources – We will receive personal data about you from Analytics providers such as Google and Facebook
- HOW WE USE YOUR PERSONAL DATA AND FOR WHAT PURPOSES
We will only use your personal data as the law allows us to. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.
You understand that when you consent to providing us with your personal data, you also consent to us sharing such data with third parties. You are aware that by using our Services on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.
You are aware that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you etc., may be collected, compiled, and shared by us in order to provide the Services to you and you expressly authorise us to do so. This may include but not be limited to storage providers, marketing partners, data analytics providers, consultants, lawyers, and auditors. We may also share this information with our subsidiaries, affiliates, or any of their holding companies.
You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the terms of the arrangement we have with you, or in order to comply with any applicable laws and regulations.
In general, we will not disclose personal data except in accordance with the following purpose/activity:
- to register you as a user;
- to deliver Services and prepare quarterly statements for account maintenance;
- to manage our relationship with you including notifying you of changes to any Services;
- to administer and protect our business and the Services including troubleshooting, data analysis and system testing;
- to deliver content and advertisements to you;
- to make recommendations to you about products, services, rewards, discounts or other benefits which may interest you;
- to measure and analyse the effectiveness of the advertising we serve you through means which include surveys, contests and promotions;
- to monitor trends so we can improve the Services;
- to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
- to enforce the terms of the arrangements we have with you;
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- to comply with a legal or regulatory obligation.
You authorise us to send you electronic alerts and messages for details pertaining to registration on the Platform, requirements arising out of the provision of Services, and advertising.
Further, you agree to receive promotional and other emails and other forms of communication from us. Through such communication you will receive information about the latest developments on the Services. You may unsubscribe from our mailing list at any time, via the unsubscribe option we offer.
- TRANSFER OF PERSONAL DATA
As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored at countries other than India (subject to applicable laws). This may happen if any of our servers are from time to time located in a country other than India, or one of our service providers is located in a country other than India. We may also share information with entities of countries other than India. These countries shall be subject to data laws of their respective countries.
If you use the Services while you are outside India, your information may be transferred, subject to applicable law, to a country other than India in order to provide you with the Services.
By submitting your information and personal data to us, you agree to the transfer, storage, and/or processing of such information and personal data outside India in the manner described above.
- THIRD PARTY SERVICES
Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers and affiliates (“Third Party Services”). Please note that the Third Party Services that may be accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.
We use third-party user experience improvement services (including but not limited to those provided by Google Inc. and/or its affiliates) and applications to better understand your behaviour on the Services.
Your relationship with these third parties and their services and tools is independent of your relationship with us. These third parties may allow you to permit/restrict the information that is collected. It may be in your interest to individually restrict or enable such data collections.
The place of processing information depends on each third-party service provider and you may wish to check the privacy policy of each of the service providers to identify the data shared and its purpose. You will be subject to a third party’s privacy policy if you opt in to receive communications from third parties. We will not be responsible for the privacy standards and practices of third parties.
We may share your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”) that we may have now or in the future, in which case we will require them to honor this Policy.
We accept payments through InstaMojo. When processing payments, some of your data will be passed to InstaMojo, including information required to process or support the payment, such as the purchase total and billing information.Please see the InstaMojo Privacy Policy for more details.
- COOKIES
We use cookies and/or other tracking technologies to distinguish you from other users of the Services and to remember your preferences. This helps us to provide you with a good experience when you use our Services and also allows us to improve the Services.
We collect data by way of ‘cookies’. Cookies are small data files which are sent to your browser from the Platform and are stored on your computer or device (hard drive). The cookies shall not provide access to data in your computer or device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Services and provide you with a tailored and user-friendly service. The cookies shall enable you to access certain features of the Services. Most web browsers and devices can be set to notify when you receive a cookie or prevent cookies from being sent. If you do prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform or try to access some of the Services.
Additionally, you may encounter cookies or other similar devices on certain pages of the Services that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities in relation to the Services, we may collect such information into a file specific to you.
- DATA SECURITY
You agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of a data or security risk.
- DATA RETENTION
You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your use of our Services on the Platform.
- BUSINESS TRANSITIONS
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
- CHANGE IN PRIVACY POLICY
We keep our Policy under regular review and may amend this Policy from time to time, at our sole discretion.
The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. The new Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Services.
- GRIEVANCES
For any privacy specific concerns, you may email to us at [email protected]
